Shipping Policy

We at Sukoonco.com aim to process and dispatch all orders in up to a 1-4 working days. All orders are dispatched via Royal Mail, however please note Royal Mail do not guarantee delivery the next day, they simply aim to deliver a first class parcel within 1-5 business days but can take up to 10 working days as a maximum.
You will receive a tracking number with all first class post.
Please note first class post does not give you journey tracking information. Royal Mail First class post will provide proof of delivery by scanning your parcel upon delivery with GPS coordinates. 
Once your parcel has left us, it is out of our control and is in the hands of the courier service. Please allow the maximum time below before contacting us. 
An automated message will be sent to you via email/ text once your order has been dispatched from our warehouse.
UK Time Cost
Royal Mail 1st Class 1-10 Business Days (Please allow 1-4 working days to process your order) £4.30

 

International delivery

Europe Time Cost
Royal Mail international tracked and signed 3-15 Working Days (please allow 72 hours to process order) £15.99
Rest of the World Time Cost
Royal Mail international tracked and signed 3-18 Working Days (please allow 72 hours to process order) £15.99

 

LOST & DAMAGED POST

We use ROYAL MAIL as our dedicated courier service.

If on the rare occasion your item has been lost or damaged via Royal Mail you will be required to submit a lost claim form via their website, we will provide you with the details you require to submit your form which is the Shipping label and proof of postage. We are not responsible if your item has been lost or damaged via Royal Mail, this is an issue with the courier to deal with and this does not make make you eligible for a automatic refund from our store.

https://personal.help.royalmail.com/app/answers/detail/a_id/19907/~/how-do-i-submit-a-claim-for-loss%2C-damage-or-delay-to-my-item%3F

Royal Mail will investigate your claim and will refund you if a mistake has happened on their end. Once an item has been dispatched we have no control over the day of delivery / location unless you have paid for a specific priority service such as guaranteed 24.